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- DHL services
- Detailed description
- DHL international courier service
Note: Starting from January 1, 2011, Hong Kong DHL will fully charge for oversized and overweight items as follows: Exceed 120CM in length and 70kg in single will be levied for 200 tickets per ticket Yuan, calculated by bill of lading. Hong Kong DHL shipping service update notice: Hong Kong DHL service
First, the introduction of DHL:
DHL, founded by the United States and currently a joint-venture express delivery company between Germany and the United States, is one of the largest air express delivery companies in the world. DHL is a leader in global express delivery, intercontinental transportation and air cargo, and is also the No. 1 shipping and contract logistics provider in the world. DHL offers its customers a full range of logistics solutions from documentation to supply chain management. DHL Whether it is documents or parcels, whether it is day, time limit or day service, DHL can provide services to meet your needs, Air China International Freight Forwarding Co., Ltd. is Hong Kong DHL Express in the country an agent, the price is reasonable, Fast delivery, is your priority international courier service.
Second, the advantages of DHL:
1, DHL perfect delivery and logistics services
2, DHL the world's largest courier and logistics network
Employees - Over 285,000; Office locations - About 6,500; Transit centers, warehouses and terminals - Over 450; Ports - 240; Aircraft - 420; Work vehicles - 76,200; National - - more than 220; annual volume - more than 1.5 billion; covered destination - 120,000
3, DHL Airlines - connecting the world with flights, DHL itself has four airlines.
Third, DHL's billing (including price, surcharges, tariffs)
1) DHL price
HKDHL prices can be directly checked on AVIC website:
HKDHL Volume Weight = Length cm X Width cm X Height cm / 5000, if the volume weight is greater than the actual weight, according to the volume weight billing, whichever is greater.
2) DHL surcharge
Remote Surcharges: Expenses for remote areas (excluding the United States) are subject to surcharges in remote areas at a rate of 3.6 / KG, with a minimum charge of 180 yuan per ticket. Remote surcharges are subject to additional fuel surcharges; DHL queries are remote The URL is: http://remoteareas.dhl.com/jsp/first.jsp, the website query is not 100% accurate, but in the end, the DHL bill will prevail. If the DHL bill shows a remote need to charge a remote fee, our company will automatically charge this remote costs.
Textile costs: a vote plus 50 yuan textiles (the United States 60 yuan, Nigeria does not take textiles)
Fuel surcharge: HKDHL fuel surcharge is included in the shipping cost
3) DHL tariffs
The specific customs clearance fee shall prevail (generally, the higher declared value will result in a higher tariff, and if the declared value is too low than the actual value, a relatively high tariff will be generated) If the recipient refuses to pay the customs duties, the tariff will be automatically paid off People bear.
Note: All cargoes from DHL to Kazakhstan will be sent to both ALA and GUW cities. Except for these two cities, customs clearance fees will be charged to other cities in this country if they are dispatched from ALA and GUW Other cities also need to charge an additional delivery fee
Fourth, DHL's waybill:
Five, aging
The parcel is calculated from the delivery DHL warehouse, reference to the normal delivery aging of 2-7 working days (this time for the express mail Internet access to the recipient to receive the courier only), except in special circumstances! Delivery time with the customs clearance of various customs destinations and flight arrangements are closely related.
Six, tracking service
After the goods leave the Internet transaction center can be seen on the HKDHL check-in site on the day after the arrival of the record can be found on the HKDHL website tracking information can be found and sign the time and name.
DHL's pieces can be generated after the delivery of our tracking number, the normal delivery from our company within 2 working days after the Internet. After the Internet tracking number provided by our company can be used as a reference for real-time tracking information, query as follows:
1) Visit the DHL inquiry website: http://www.cn.dhl.com/publish/en/eshipping/track/sref.high.html
2) Click to follow the sender reference information tracking, as shown below:
3) Fill in the sender reference information that is provided by the Division I tracking number, and then fill in the date range of the shipment from that column, click the track button drop-down, the date of this column, please note that fill in earlier than the delivery time, As shown below:
Seven, volume weight limit and overweight surcharge
The longest side of a single piece of not more than 1.2 meters, not exceeding 70KG single, overweight for a single long package, please consult our customer service staff before shipment.
1) The goods sent to Nigeria, the weight of a single piece can not exceed 50KG, single ticket does not exceed 50KG, it is recommended to split into votes, the weight of each vote does not exceed 50KG;
2) sent to Angola's express mail, the weight of a single piece can not exceed 50KG, single ticket does not exceed 250KG;
3) sent to Tunisia, the weight of a single piece can not exceed 30KG, single ticket does not exceed 40KG;
4) Send to Algeria express, a single can not exceed 40KG.
Extra long overweight surcharges are calculated as follows:
1) One order number (ie one vote of goods), HKDHL will charge an additional fee of 200 regardless of the number of pieces as long as one or more of the pieces has a length of more than 120CM or a weight of more than 70KG;
2) 1 single number (ie one vote of goods), no matter how many pieces, if one side of the length of more than 120CM, and the other weighs more than 70KG, HKDHL also charged an additional fee of 200, namely: a single (That is, a vote of goods) will only charge a maximum of 200 surcharges, and the need to calculate the fuel surcharge.
3) 500KG or more required to vote, DHL cargo unilateral length greater than or equal to 120CM or single billing is greater than or equal to 70KG, the goods levied oversized and overweight surcharge: RMB200 yuan / votes, plus an additional Fuel Surcharge.
Eight, prohibited items
1) Air embargo dangerous goods, liquid, powder and so on. And the state explicitly prohibits the export of goods such as antiques, money and other infringing products.
2) Items that require additional information
A, send the battery and battery-containing items, to provide MSDS certification and battery letter (need to provide the original) (if necessary, please contact customer service staff)
B, mailing brand-name products to provide formal purchase invoices or power of attorney
Nine, compensation / insurance / other value-added services
1) compensation standards
For fewer pieces, out of stock, damaged parcels
If the recipient received parcel weight, quantity, number of discrepancies, damaged parcels, please receive the recipient within 24 hours of receipt of the package to the destination DHL feedback loss or damage. And within 7 working days will be the recipient of the registration number of the local registration to our company in order to DHL's investigation claims. If verified by DHL, the maximum compensation for the free shipping, compensation package declared value, the maximum does not exceed 100USD, part of the damage or loss according to the actual loss as a percentage of the total number of compensation, but the maximum compensation does not exceed 100USD.
Due to the random checks caused by the loss of parcels
When the parcel passes through the customs, the customs may open the parcel inspection and may cause the parcel to be lost, the parcel (in whole or in part) to be lost or seized by the Customs. AVIC does not assume any responsibility arising therefrom.
2) Insurance
Can buy insurance to reduce unforeseen losses, our company recommends that valuables try to buy insurance.
Ten, customer order system operation
1) Description of the item
When declare the name need to fill in the actual name and quantity. Do not accept gifts or sample declarations.
2) Declare the value
Customers can decide on their own fill in the amount of the proposed value of the actual application of the declared value of the goods, so as to avoid high tariffs and fines.
3) Recipient's address
HKDHL does not accept PO BOX email address, you must provide the recipient phone number, fill in the above information should be written in English, other languages can not.
Eleven, customer orders packaging requirements
Please note that the packaging should be intact, not easy to damage, in addition to the outside of the address labels outside the package, try not to bring other irrelevant signs, the fragile packaging is best fragile packaging logo, the front of the parcel must be in the middle position Affix the address label printed from Interlink Easy Logistics System, please package your package so as not to damage during transportation.
Twelve, returned
HKDHL If the parcel is returned to the sender due to inaccessibility of the parcel due to failure of the parcel to enter the customs office of destination or failure to provide processing advice within the prescribed time limit, the freight returned to Hong Kong or Shenzhen from the destination country will be sent by the sender bear. AVIC will automatically deduct the related charges from the sender's account.